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  • We can engage with client projects at any point of the service management lifecycle. Projects can include: ‘greenfield’ start-ups, the total outsource of an existing operation, or a supplemented approach to tackle an under-resourced or underperforming operation.

    The FDM Production Support advantage
    • Adaptable and flexible service
    • Proven track record of success
    • High value solution
    • Service continuity
    • Maximizes operational efficiency
    • Flexible service on-site or off-site
    • Minimizes reliance on contractors
    • Low-risk solution
    Our Production Support services
    Our support covers server migrations, consolidations, infrastructure refreshes and technical projects. More detail is provided below:

    1. Supplemented support solution

    • Client can maintain control of existing support facility
    • Deployment of FDM Consultants
    • Reduces reliance on contractors
    • FDM Consultants are managed in conjunction with the client
    • Outsourced support solution

    2. Help desk facility fully managed by FDM

    • On-site or off-site location
    • Implementation of ITIL service standards and processes
    • Problem management capability
    • Service level targets
    • ‘Greenfield’ Support Solution

    3. New desk set up

    • On-site or off-site location
    • Manned by client staff or FDM team, under FDM management

    4. Infrastructure specialties

    • Systems networking
    • Virtualization
    • Security
    • Wintel architecture and design
    • Messaging and collaboration
    • Storage

    View or download our IT Services brochure