Deutsche Bank

The Challenge

DB had a support agreement in place to cover a large number of internal settlement applications within its Global Equities & Global Markets division. Under this agreement, DB was exposed to high costs and problems associated with lack of resource flexibility and scalability. DB’s objective was to find a vendor that could supply a scalable and flexible resource solution, whilst driving down costs.

The Solution

By utilising a supplemental solution, FDM implemented 1st / 2nd line help desks, steadily introducing line management and service process standards. Following transition and proven site operation over 2 years, the help desks were physically relocated to FDM’s offices in Brighton (operating under an outsourced model).

The Outcome

By utilising FDM IT Consultants, the issues of scalability were overcome efficiently. FDM’s solution also provided significant improvements to service levels, and major cost savings were achieved through service relocation. FDM was branded a ‘Centre of Excellence’ by Deutsche Bank.