Application Support

FDM offers a support service of the highest standard. Our experience and flexible approach allows us to engage in your projects at any point of the service management lifecycle. This includes a “green field” start-up, the total outsource of an existing operation or a supplemented approach to tackle an under resourced or under performing operation. Our unique approach combines expertise with innovation, transforming complex projects to optimise performance.

Supplemented Support Solution

• Client maintains management control of existing support facility
• Deployment of FDM Consultants
• Reduces reliance on contractors
• FDM manages consultants in conjunction with the client

Outsourced Support Solution

• FDM fully manages the help desk facility
• On or off-site location
• Implementation of ITIL service standards and processes
• Problem management capability
• Service level targets
• Improved efficiency and cost effectiveness

‘Greenfield’ Support Solution

• New desk set up
• On or off-site location
• Manned by client staff or FDM team, under FDM management
• Fully flexible solution

Download our Application Support services brochure

Click here to download the brochure (PDF, 917kb)

Contact

Alistair Rutherford - Head of Application Support
alistair.rutherford@fdmgroup.com