FDM Support Services
Our tailored support service ranges from level 1 help desk, through level 2, to level 3 code maintenance & enhancement.
Our sector-specific support service has been designed and developed to address 
the typical problems faced by you, the client, in the area of Application Support.
Our support teams will work with you to implement solutions to existing problems. We will also formulate approaches to new ‘green-field' projects, resulting in a truly efficient and cost-effective application support operation. When required, we will support the implementation of a full Technology Transition Programme.
FDM Support key strengths
Scalability - With over 250 technical personnel, we can ramp up quickly to deliver any team size;
Deliverability - 24 hours lead time for delivery of resource is assured;
Flexibility - FDM offers managed teams or ad hoc support on or off site;
Accountability - we take financial and technical responsibility for the performance of our employees through warranties against work performed;
Cost - we can provide services well below market rates for on site engagements due to our unique staffing model;
Quality - Our employees have been rigorously assessed both internally and externally by either Sun or Microsoft, ensuring the highest technical standards.
Helpdesk support
FDM Global Services Division offers a tailored approach to management and control of helpdesks worldwide.
We can support start-up operations or provide additional resource to existing organisations. Either way, FDM Group is well placed to deliver the quality-managed service our clients demand.
