Dedicated Account and Project Management
We provide a dedicated Account Management team with a designated single point of contact and management structure. This allows efficient communication and effective escalation 
of any issues arising within the project.
FDM Account Managers act as a single point of contact for the day-to-day running of the account, supported by FDM's Global Services Division. The team builds on current knowledge established over the years to attain a thorough understanding of the business, technical environment and culture, increasing the team's effectiveness and productivity.
We also assign an experienced in-house consultant from our Global Services Division to provide technical account management and liaison.
Best practice service management
FDM is a member of the IT Service Management Forum (ITSMF), which upholds standards for best practice in IT Service delivery such as the IT Infrastructure Library (ITIL). The ITIL forms the basis of the BS1500 standard and was created by the UK government in the late 1980's, now enjoying global recognition as the benchmark for quality in service delivery and support. The ITIL is a set of rules designed to improve management processes across IT departments.
- The ITIL is a framework, not a methodology;
- It helps implement consistent and repeatable processes to solving IT problems;
- Provides essential management information;
- Creates more process-oriented IT departments;
- Improves efficiency and reduces costs;
- Is proven to work.
