SunGard

The Challenge

SunGard provides core IT services to Transport for London (TfL) for 11 strategic applications across 33 London boroughs. Their aim was to establish a strategic sourcing relationship for 3rd line support and maintenance, whilst continuously developing all TfL software.

The Solution

By utilising an outsource solution, FDM undertook an intensive knowledge transfer, relocating the existing development and support operation, providing emergency releases for critical fault resolutions, as well as regular maintenance releases for enhancements and minor fixes.

The Outcome

By maximising service availability through active maintenance and development, SunGard achieved significant productivity enhancements. In addition, FDM’s resource flexibility facilitated the development of new products for SunGard’s own clients.

Awards

FDM is an award-winning IT services provider and graduate employer. We have won numerous awards throughout the years including: Best Place to Work, Best Technical Graduate Recruiter, International Business of the Year and Company of the Year to name a few. Read more about our awards...

Testimonials

FDM has launched the careers of thousands of graduates to date and we strive to go above and beyond as an employer because we know that our people are our greatest asset. FDM is an excellent place to work, but you don’t have to take our word for it, find out what FDM employees have to say...

Clients

As a highly reputable IT services provider, FDM takes pride in delivering high-quality IT solutions to all of our clients. We work with a wide range of prestigious companies around the world and tailor our offerings to suit the individual needs of each client. Find out more about who we work with...