APPLICATION SUPPORT

The FDM Application Support Advantage
  • Industry accredited consultants 
  • Adaptable and flexible service 
  • Proven track record of success 
  • High value solution 
  • Service continuity

FDM offers a support service of the highest standard to our clients. Our experience and flexible approach allow us to engage with clients' projects at any point of the service management lifecycle, including ‘greenfield’ start-ups, the total outsource of an existing operation, or a supplemented approach to tackle an under-resourced or underperforming operation. FDM Consultants work incredibly hard to help our clients achieve their specific business objectives. FDM retains accountability for our Consultants, resulting in a low risk resource solution for our clients.

Supplemented Support Solution
  • Client maintains management control of existing support facility
  • Deployment of FDM Consultants
  • Reduces reliance on contractors
  • FDM manages consultants in conjunction with the client
Outsourced Support Solution
  • FDM fully manages the help desk facility
  • On or off site location
  • Implementation of ITIL service standards and processes
  • Problem management capability
  • Service level targets
  • Improved efficiency and cost effectiveness
‘Greenfield’ Support Solution
  • New desk set up
  • On or off site location
  • Manned by client staff or FDM team, under FDM management
  • Fully flexible solution

For more information on FDM’s Application Support offering please email enquiries@fdminc.com

 
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