Technical Operations Graduate Program

Offering you the opportunity to launch a career in tech, with expert training, hands-on experience with our industry-leading clients and support throughout your journey


Why choose Technical Operations at FDM?

As a Technical Operations Consultant, you will be at the heart of both technical and business operations, providing critical support for an organization’s IT estate, technical team and business users.

The FDM Technical Operations Graduate Program will prepare you with specialized training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Linux and Windows-based operating systems, SQL, Information Security and Networking as well as a strong troubleshooting ability working in practical labs and scenario-based projects.

Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.

Find out more about our support program here.

What you’ll be doing on the Technical Operations Graduate Program

As a Technical Operations Consultant, you will develop a deep understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.

You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialized area such as infrastructure, environments, networking or security.

FDM will further improve your service support abilities, providing training in the Software Development Lifecycle and Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.

Key skills for a Technical Operations Consultant

  • Ability to work under pressure
  • Logical problem solver
  • Excellent customer service and communication skills
  • High level of integrity to build and maintain trusting relationships
  • Curiosity about technology and how things work

Technical Operations career prospects

With a knowledge of business and technical operations, you will find a lot of career opportunities open to you, which could lead to roles such as Chief Information Officer or Chief Technical Officer for an organization.

Some specialist roles include:

  • Site Reliability/Platform Engineer
  • Service Manager
  • Information Security Specialist
  • Solutions Architect
  • Cloud Engineer

What our consultants say

Yuxue Du

Yuxue Du

Support Specialist

“My time on-site has allowed me to connect with other experienced individuals, expand my knowledge of computer systems, servers and coding, as well as advance my critical analyzing skills. I am thankful to all the people that gave me endless support, particularly my Account Manager at FDM and my current team.”

Matthew Bentham

Matthew Bentham

Technical Operations Consultant

“Our team ensures that applications are working correctly for the business and most importantly the consumer. My role is crucial for the business, I have worked on several projects and knowing that I have played a key part excites me. The fact that there is always new work, issues and ideas means that my days can be completely different.”

Shannon Smith

Shannon Smith

Technical Operation Consultant

“My role involves many different tasks, so no two days are the same. I look after the website infrastructure, which includes deploying code, patching servers, maintaining software, as well as general problem solving when things go wrong. The role is creative and it is very satisfying to see my work making a difference.”

Do you qualify for the program?

We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:

  • Passionate about a career in IT
  • Educated with a post secondary degree or diploma
  • An excellent communicator

  • Eligible to work in Canada (citizen/permanent resident/work permit with sufficient length of validity)

Application process

1

Apply online

More info

Apply online

Simply submit your application and CV here to kick-start your FDM journey.

Let’s get started

Close

2

Telephone interview

More info

Telephone interview

A member of the FDM recruitment team will call you to discuss the program and your career goals. This is also a great opportunity for you to ask us any questions you might have and get a feel for FDM. Check out our blog for top tips for a telephone interview

Close

3

Online assessments

More info

Online assessments

This stage will be comprised of a video interview and IT aptitude test. During the video interview, we will ask you a few questions to find out more about you and your career goals. This can be completed from your computer, tablet or mobile phone. You can find our top tips on how to ace this stage of the interview on our blog. Then, you will complete an IT aptitude test to assess your skill sets so we can make sure you are aligned to a role that matches your strengths.

Close

4

Behavioural and technical interviews

More info

Behavioural and technical interviews

At this stage, you will take part in two interviews. One will be conducted by one of our Account Managers and the other will be with one of our technical Trainers. They will focus on your ability to join the program rather than previous experience. This is also your opportunity to meet other candidates and find out more about the program.

Close

Join the FDM Technical Operations Graduate Program

Support and Development

Our support and development initiatives are catered to help you at every stage of your journey, from graduate to Technical Operations Consultant.

Wellbeing
Program

Wellbeing
Program
Our online wellbeing portal provides a range of helpful resources, including professional guidance and advice. Consultants also have support from Wellbeing Ambassadors throughout the FDM community.

Consultant
Experience Partners

Consultant
Experience Partners
Consultants can receive support and career guidance from Consultant Experience Partners while working
on-site with our clients.

Mentoring
Program

Mentoring
Program
FDM partners consultants with mentors, based on their career aspirations and helps build long term professional development opportunities.

Online Learning and
Development Program

Online Learning and
Development Program
Virtual training, webinars and discussions are available to consultants, as well as e-learning platforms, including LinkedIn Learning and Intuition Know-How.

Consultant
Peer Support

Consultant
Peer Support
Our Consultant Peer Support (CPS) Program introduces new FDMers to those already working on-site, to help them settle into their new role.

FDM
Networks

FDM
Networks
FDM Staff Networks are designed to offer a group for discussion around shared characteristics. They are employee-led and provide support for those in the community.

Employee
Recognition Awards

Employee
Recognition Awards
FDM is proud of our consultants’ achievements. We celebrate with company awards, including ‘Consultant of the Month’ and ‘Consultant of the Year’.

Consultant
Collaboration Platform

Consultant
Collaboration Platform
Our Consultant Collaboration Platform keeps FDM employees connected; they can socialize with each other and access helpful resources to aid learning and development.

Consultant
Experience Events

Consultant
Experience Events
We host monthly virtual events to help keep us all connected and make sure everyone feels involved in the FDM community.

Employee
Engagement Surveys

Employee
Engagement Surveys
Our partner, Inpulse, help us create employee surveys, which enable us to gain a better understanding of our people’s views and help us take positive action to accommodate their needs.

CEO
Communications

CEO
Communications
Our CEO, Rod Flavell, keeps us
up-to-date regularly through LinkedIn, Twitter and YouTube.

Check out #RodsRoundUp videos to find out more.

Related Stories

What is IT Service Management?
9 Technology Myths Debunked
What is a Technology Consultant?