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How Robotic Process Automation Can Benefit Your Business

How Robotic Process Automation Can Benefit Your Business

A grey robot with a single eye standing in-front of a computer screen.

The idea of introducing Robotics Process Automation (RPA) into everyday life is seen as a daunting prospect by many people across the world. Didn’t we learn anything from Will Smith in I, Robot? Would prominent automation lead to a raise in unemployment? Just how positive can this be? Introducing RPA software into everyday life could be the key to getting more work done, to a higher standard – without eliminating manual labour. Intrigued? Read on to find out how RPA could benefit businesses around the globe.  

  1. Cost Saving: When companies look to upgrade their software and move into the modern digital era, cost will always be a factor. Since robots normally cost less than the average human wage, RPA is a great option when costs are a concern. However, this doesn’t mean that long-standing employees who have worked for the company for years and years should expect their P45 in the mail. In fact, RPA is used to complete tedious and mundane tasks, easily extinguishing these responsibilities from the roles and duties of humans. By 2025, Grand View Research expects RPA to have a net worth of nearly $3.11 billion. This substantial increase from a valuation of $597.5 million in 2018 shows significant growth over a small time period.
  2. Improved customer service: As mentioned above, the introduction of RPA into the workplace will automate and offload manual, repetitive tasks. This can include on-boarding processes and other similar repetitive tasks, which can be completed by robots in a matter of minutes and perhaps even eliminate the need for filing and paperwork in some roles From situations including an employee address change, to hiring a new employee and setting up new network settings and accounts, to the re-issuing of a contract; RPA would ensure all data is up to date and accurately sent in real-time across all systems.
  3. Speed and Efficiency: A major goal of every business is to ensure that the product or service is delivered, both timely and accurately, to the client or customer. Businesses that use RPA are able to deliver their products and services at more efficient and impressive speeds, since robots can complete the necessary tasks four times faster than the average person. 
  4. Improved Analytics: In addition to a reduced workload, the introduction of RPA to a company can reduce manual errors, leading to higher quality data and more reliable insights. Additionally, all automated tasks are monitored and recorded, leaving an audit trail for stakeholders.

RPA has a plethora of benefits such as improving the accuracy and quality of work by minimising human errors and increasing customer satisfaction. FDM’s RPA Product Owner, David Stewart, has seen a surge of success in client satisfaction regarding FDM's RPA trainees since the programme was introduced in the UK earlier this year. David notes, “Our clients are seeing a return on investment when implementing RPA within as little as 90 days. By increasing the size of their automation teams, they are seeing increased time and cost savings. We’re at a time where being trained up in RPA is a must-have. You are at the forefront of technological change and you have the chance to be a part of something that is starting to take off world-wide across businesses. It’s an exciting time to be learning robotics.” 

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FDM’s Robotic Process Automation Programme is now open for applications in our Glasgow Centre. Learn more about our business and technology careers programmes for graduates, ex-forces/veterans, and professionals returning from a career break.

Featured image credit: Photo by Arseny Togulev on Unsplash


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