{"id":86246,"date":"2021-02-11T11:32:35","date_gmt":"2021-02-11T11:32:35","guid":{"rendered":"https:\/\/www.fdmgroup.com\/?p=86246"},"modified":"2025-09-24T10:57:35","modified_gmt":"2025-09-24T09:57:35","slug":"ai-powered-chatbot-for-regulator","status":"publish","type":"post","link":"https:\/\/www.fdmgroup.com\/pl\/news-insights\/ai-powered-chatbot-for-regulator\/","title":{"rendered":"AI-powered chatbot reduces manual reconciliation time by 60% for UK regulator"},"content":{"rendered":"<style>\r\nh1 {\r\n    text-transform: none;\r\n}\r\n@media (max-width: 768px) {\r\n    .mobile-head-content h1 {\r\n        text-transform: none;\r\n    }\r\n}\r\n<\/style>\r\n<section class=\"header-section dark-menu full-bg\" style=\"height: 65rem;top: 0;width: 100%;background-image:url(https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/New-CS-1-Header.jpg);\" >\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-6 col-sm-12\">\r\n                <div class=\"head-content\">\r\n                    <span class=\"tag\" style=\"padding-top: !important; padding-bottom:5px !important;\">Studium przypadku<\/span>\r\n                    <p>Administracja publiczna<\/p>\r\n                    <h1>Czatbot zasilany AI skr\u00f3ci\u0142 czas uzgadniania danych o 60% dla krajowego regulatora bezpiecze\u0144stwa <\/h1>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<div class=\"mobile-head-content\">\r\n    <span id=\"header-label\" class=\"tag\">Case Study<\/span>\r\n    <p>Administracja publiczna<\/p>\r\n    <h1>Czatbot zasilany AI skr\u00f3ci\u0142 czas uzgadniania danych o 60% dla krajowego regulatora bezpiecze\u0144stwa <\/h1>\r\n<\/div>\n\n<style>\r\n.multi-color li:before {\r\n    left: 0.4em !important;\r\n}\r\n.multi-color li.change:before {\r\n    color: #00d600;\r\n}\r\n.multi-color li.data:before {\r\n    color: #70d8ff;\r\n}\r\n.multi-color li.it:before {\r\n    color: #FF74FF;\r\n}\r\n.multi-color li.risk:before {\r\n    color: #ff4e48;\r\n}\r\n.multi-color li.software:before {\r\n    color: #ff7400;\r\n}\r\n.icon-text {\r\n    margin-left: 27px !important;\r\n}\r\n.right-row {\r\n    margin-bottom: 4.5rem;\r\n}\r\n@media(max-width:768px){\r\n    .icon-text {\r\n\t    margin-top: 4px !important;\r\n        display: inline-block;\r\n    }\r\n}\r\n<\/style>\r\n<section class=\"summary-section dark\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col-md-9 col-sm-12 left\" style=\"margin-bottom: 4rem;\">\r\n                <h2>Kr\u00f3tkie podsumowanie wdro\u017cenia <\/h2>\r\n                <hr \/>\r\n                <p>Nasz klient, organ rz\u0105dowy odpowiedzialny za bezpiecze\u0144stwo publiczne, potrzebowa\u0142 kompleksowej aktualizacji cyfrowej transformacji. Obejmowa\u0142a ona architektur\u0119 techniczn\u0105, danych i biznesow\u0105 oraz integracj\u0119 AI. <\/p>\n<p>Co roku klient tworzy Roczne Raport Kontrolne, kt\u00f3re po 14 latach liczy\u0142y \u0142\u0105cznie kilka tysi\u0119cy stron. W ramach projektu wdro\u017cenia AI konsultanci FDM usprawnili pozyskiwanie informacji i przeszukiwanie tych dokument\u00f3w, wykorzystuj\u0105c wewn\u0119trznego czatbota opartego na sztucznej inteligencji. <\/p>\n            <\/div>\r\n\r\n            <div class=\"col-md-3 col-sm-12 right\">\r\n                \r\n                <div class='right-row'><h3>Obszary kompetencji FDM <\/h3><hr \/><ul class=\"multi-color\">\n<li class=\"change\">Ocena i zarz\u0105dzanie biznesem<\/li>\n<li class=\"data\">Przetwarzanie i analityka danych<\/li>\n<li class=\"risk\">Zarz\u0105dzanie ryzykiem i kontrola zgodno\u015bci<\/li>\n<\/ul>\n<\/div><div class='right-row'><h3>Sektor <\/h3><hr \/><p>Administracja publiczna <\/p>\n<\/div><div class='right-row'><h3>Infrastruktura technologiczna <\/h3><hr \/><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-streamlit.png\" alt=\"Streamlit small logo\">\r\n                              <span class='icon-text'>Streamlit<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-snowflake.png\" alt=\"Snowflake small logo\">\r\n                              <span class='icon-text'>Snowflake<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-openai.png\" alt=\"OpenAI small logo\">\r\n                              <span class='icon-text'>OpenAI<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-azure.png\" alt=\"Azure small logo\">\r\n                              <span class='icon-text'>Azure<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-chroma.png\" alt=\"Chroma small logo\">\r\n                              <span class='icon-text'>Chroma<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-pypdf2-1.png\" alt=\"PyPDF2 small logo\">\r\n                              <span class='icon-text'>PyPDF2 <\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-python.png\" alt=\"Python small logo\">\r\n                              <span class='icon-text'>Python<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-langchain.png\" alt=\"LangChain small logo\">\r\n                              <span class='icon-text'>LangChain<\/span><\/p><p>                               <img class=\"icon\" style=\"width: 1.4rem !important; height: auto !important; padding: 0 !important; margin-top: 0.6rem !important; margin-left: 1rem !important;\" data-done=\"false\" data-img=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/logo-small-faiss.png\" alt=\"FAISS small logo\">\r\n                              <span class='icon-text'>FAISS<\/span><\/p><\/div>            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<style>\r\n\r\n<\/style>\r\n<section class=\"stats-section medium-light\">\r\n    <div class=\"container\">\r\n        <h2>Wp\u0142yw wdro\u017cenia na firm\u0119 <\/h2>\r\n        <hr \/>\r\n        <div class=\"row row-cols-5\">\r\n\r\n\r\n                                            <div class=\"col\">\r\n                    <h1>60%<\/h1>\r\n                    <p>skr\u00f3cenie czasu r\u0119cznej weryfikacji danych <\/p>\r\n\r\n                <\/div>\r\n                <div class=\"vl\"><\/div>\r\n                \r\n                                                            <div class=\"col\">\r\n                    <h1>30<\/h1>\r\n                    <p>sekund na odpowied\u017a na zadane pytanie, zamiast 48 h <\/p>\r\n\r\n                <\/div>\r\n                <div class=\"vl\"><\/div>\r\n                \r\n                                                            <div class=\"col\">\r\n                    <h1>Pi\u0119\u0107 <\/h1>\r\n                    <p>tygodni na przygotowanie raportu, zamiast 3 miesi\u0119cy<\/p>\r\n\r\n                <\/div>\r\n                <div class=\"vl\"><\/div>\r\n                \r\n                                                            <div class=\"col\">\r\n                    <h1>Siedem<\/h1>\r\n                    <p>tygodni na dostarczenie prototypu<\/p>\r\n\r\n                <\/div>\r\n                <div class=\"vl\"><\/div>\r\n                \r\n                            \r\n        <\/div>\r\n        <div class=\"row\">\r\n            <div class=\"col-md-9\">\r\n                <p><p>Aby ograniczy\u0107 koszty dla klienta, konsultanci FDM wykorzystali narz\u0119dzia AI typu open-source do stworzenia czatbota. Ju\u017c po 7 tygodniach powsta\u0142 pierwszy dzia\u0142aj\u0105cy prototyp, kt\u00f3ry szybko trafi\u0142 do pracownik\u00f3w pierwszej linii.<\/p>\n<p>Na podstawie otrzymanych opinii czatbot zosta\u0142 rozbudowany o dodatkowe \u017ar\u00f3d\u0142a danych. Prototyp przekszta\u0142ci\u0142 si\u0119 w pe\u0142noprawny system, kt\u00f3ry obecnie aktywnie wspiera codzienne operacje. <\/p>\n<\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n<section class=\"text-and-image-section white\" style=\"padding: 7rem 0 !important;\">\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<h2 style='padding-left: 0 !important; padding-top: 0 !important;'>Rozwi\u0105zanie problem\u00f3w klienta z zarz\u0105dzaniem danymi <\/h2><hr style='margin: 0 !important;' \/>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<p><p>Co roku klient publikuje sw\u00f3j Roczny Raport Kontrolny. Gdy FDM zosta\u0142 zaanga\u017cowany, raporty te liczy\u0142y \u0142\u0105cznie kilka tysi\u0119cy stron, zawieraj\u0105cych setki zapyta\u0144 dotycz\u0105cych wypadk\u00f3w oraz liczne dokumenty PDF, obrazy i wykresy.<\/p>\n<p>Klient napotyka\u0142 liczne wyzwania, w tym:<\/p>\n<\/p>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n              <picture>\r\n                  <source\r\n                    media=\"(min-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/Challenge-Chatbot-PL.png\"\r\n                    class=\"desktop-img\">\r\n                  <source\r\n                    media=\"(max-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/Challenge-Chatbot-PL-MB.png\"\r\n                    class=\"mobile-img\">\r\n                  <img decoding=\"async\" class=\"img\" style=\"\" src=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/Challenge-Chatbot-PL.png\" alt=\"\">\r\n              <\/picture>\r\n\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<p><p>Klient poszukiwa\u0142 rozwi\u0105zania, kt\u00f3re usprawni proces uzgadniania danych, zwi\u0119kszy efektywno\u015b\u0107 i jednocze\u015bnie poprawi jako\u015b\u0107 podejmowanych decyzji.<\/p>\n<\/p>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<h2 style='padding-left: 0 !important; padding-top: 0 !important;'>Dost\u0119p do najwa\u017cniejszych informacji dzi\u0119ki AI<\/h2><hr style='margin: 0 !important;' \/>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<p><p>W trakcie analizy wst\u0119pnej projektu konsultanci FDM pracowali nad zrozumieniem, w jaki spos\u00f3b pracownicy klienta korzystaj\u0105 z danych i jakie odpowiedzi najcz\u0119\u015bciej s\u0105 im potrzebne.<\/p>\n<p>Po uzyskaniu pe\u0142nego obrazu potrzeb klienta, konsultanci rozpocz\u0119li segmentowanie informacji zawartych w raportach na mniejsze fragmenty tekstu, przygotowane do wyszukiwania semantycznego.<\/p>\n<p>Czatbot zosta\u0142 zbudowany tak, aby wyszukiwa\u0107 najbardziej istotne fragmenty tekstu zwi\u0105zane z zapytaniami, korzystaj\u0105c jednocze\u015bnie z osobnej bazy danych do reagowania na pytania uzupe\u0142niaj\u0105ce. Konsultanci u\u017cyli modelu o d\u0142ugo\u015bci kontekstu 16 000 token\u00f3w, aby obs\u0142u\u017cy\u0107 du\u017ce sekcje dokument\u00f3w.<\/p>\n<p>Proces ten obejmowa\u0142 stworzenie pipeline\u2019u Retrieval Augmentation Generation do interakcji z ka\u017cdym unikalnym zestawem danych, konfiguracj\u0119 wyszukiwania wektorowego i semantycznego, implementacj\u0119 komunikat\u00f3w zabezpieczaj\u0105cych przed prompt injection oraz wykorzystanie bazy SQL do zapisywania historii wiadomo\u015bci.<\/p>\n<p>Aby zachowa\u0107 bezpiecze\u0144stwo i zgodno\u015b\u0107 z regulacjami, \u015brodki ochronne by\u0142y stosowane na ka\u017cdym etapie, a po wdro\u017ceniu zesp\u00f3\u0142 wprowadzi\u0142 ograniczenia dost\u0119pu do danych wra\u017cliwych.<\/p>\n<\/p>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n              <picture>\r\n                  <source\r\n                    media=\"(min-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/DSA-chatbot-diagram-PL_Desktop.png\"\r\n                    class=\"desktop-img\">\r\n                  <source\r\n                    media=\"(max-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/DSA-chatbot-diagram-PL_mobile.png\"\r\n                    class=\"mobile-img\">\r\n                  <img decoding=\"async\" class=\"img\" style=\"\" src=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/DSA-chatbot-diagram-PL_Desktop.png\" alt=\"\">\r\n              <\/picture>\r\n\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<\/section>\r\n\n\n<section class=\"text-and-image-section medium-light\" style=\"padding: 7rem 0 !important;\">\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<h2 style='padding-left: 0 !important; padding-top: 0 !important;'>Zintegrowane podej\u015bcie do danych dzi\u0119ki AI <\/h2><hr style='margin: 0 !important;' \/>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<p><p>Czatbot zosta\u0142 zaprojektowany do aktywnego wspierania proces\u00f3w. <\/p>\n<p>Opr\u00f3cz wyszukiwania danych historycznych potrafi teraz przygotowywa\u0107 roczne raporty wraz z podsumowaniami, trendami i rekomendacjami. Praca analityk\u00f3w przy tych zadaniach ogranicza si\u0119 obecnie do przegl\u0105du i dopracowania tre\u015bci, co skr\u00f3ci\u0142o czas przygotowania raport\u00f3w o ca\u0142e tygodnie. <\/p>\n<p>Analizy predykcyjne i prognozowanie ryzyka sta\u0142y si\u0119 \u0142atwiejsze, poniewa\u017c modele trenowane na danych z wielu lat mog\u0105 przewidywa\u0107 pojawiaj\u0105ce si\u0119 zagro\u017cenia, a modele statystyczne identyfikowa\u0107 wska\u017aniki wczesnego ostrzegania przed zagro\u017ceniami, umo\u017cliwiaj\u0105c szybk\u0105 interwencj\u0119. <\/p>\n<p>Wcze\u015bniej dane by\u0142y rozproszone w dziewi\u0119ciu obszarach dzia\u0142alno\u015bci klienta. Dzi\u0119ki AI zespo\u0142y mog\u0105 teraz wykrywa\u0107 powtarzaj\u0105ce si\u0119 przyczyny i wzorce w ca\u0142ej organizacji oraz identyfikowa\u0107 ukryte ryzyka narastaj\u0105ce w czasie. <\/p>\n<p>Samo rozwi\u0105zanie jest modu\u0142owe i wielokrotnego u\u017cytku \u2013 zaprojektowane do elastycznego zarz\u0105dzania danymi, \u0142atwej integracji i konfigurowalnych zapyta\u0144. Architektura \u201ecloud-first\u201d mo\u017ce by\u0107 wdra\u017cana zar\u00f3wno w Azure, AWS, jak i GCP. <\/p>\n<\/p>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<\/section>\r\n\n\n<section class=\"text-and-image-section white\" style=\"padding: 7rem 0 !important;\">\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<h2 style='padding-left: 0 !important; padding-top: 0 !important;'>Wnioski z wdro\u017cenia <\/h2><hr style='margin: 0 !important;' \/>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n          <div class=\"col-md-9 col-sm-12\">\r\n<p><p>Wykorzystuj\u0105c kompatybilne technologie i rozwi\u0105zania AI typu open-source, konsultanci FDM skutecznie zwi\u0119kszyli efektywno\u015b\u0107 operacyjn\u0105 klienta. Dzi\u0119ki skr\u00f3ceniu r\u0119cznego procesu uzgadniania danych z wielu godzin do zaledwie kilku sekund, wewn\u0119trzne zespo\u0142y mog\u0105 teraz po\u015bwi\u0119ca\u0107 czas na zadania o wy\u017cszej warto\u015bci. Jednocze\u015bnie korzystaj\u0105 z szybszych i dok\u0142adniejszych analiz generowanych przez czatbota, aby wspiera\u0107 proces podejmowania decyzji biznesowych. Op\u0142acalno\u015b\u0107 i kr\u00f3tki czas wdro\u017cenia czatbota sprawiaj\u0105, \u017ce jest to rozwi\u0105zanie skalowalne dla ca\u0142ej organizacji.<\/p>\n<\/p>          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row\">\r\n        <div class=\"col-md-12\" style=\"padding: 0\">\r\n<a href=\"https:\/\/www.fdmgroup.com\/pl\/work-with-us\/\">              <picture>\r\n                  <source\r\n                    media=\"(min-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/AM_PL.jpg\"\r\n                    class=\"desktop-img\">\r\n                  <source\r\n                    media=\"(max-width: 768px)\"\r\n                    srcset=\"https:\/\/www.fdmgroup.com\/wp-content\/uploads\/2025\/09\/PL-AM-mobile.png\"\r\n                    class=\"mobile-img\">\r\n                  <img decoding=\"async\" class=\"img\" style=\"border-radius:1.3rem;\" 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{top:0.1em!important;}<\/style>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":84908,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[519,520],"tags":[529],"class_list":["post-86246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study-2","category-new-case-study-pl","tag-case-study-pl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI-powered chatbot reduces manual reconciliation time by 60% for UK regulator | FDM Group<\/title>\n<meta name=\"description\" content=\"AI-powered chatbot reduces manual reconciliation time by 60% for UK regulator | FDM Group\" \/>\n<meta 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