Supporting your business-critical technology landscape

In an increasingly complex technological landscape, a skilled and adaptive Technical Operations team is essential to support and protect the smooth running of business-critical systems, services and applications. FDM’s Technical Operations service provides consultants with the technical capabilities to support business critical horizontal and vertical responsibilities, as well as specialist areas such as infrastructure, environments, networking and security.

Our consultants work on crucial TechOps projects with clients, including firewall re-certification for a multinational investment and financial services company, the scaling up of an in-demand Service Desk function, and the onshoring of Identity and Access Management capabilities for a large retail and commercial bank.

Accomplished problem solvers with outstanding troubleshooting abilities

FDM’s Technical Operations consultants are versed in the administration of Linux and Windows based operating systems and are accomplished problem solvers with excellent troubleshooting abilities.

Along with an outstanding level of technical competency, our people also learn professional skills. This equips them with strong resilience, problem solving and customer service skills allowing them to gain a deep understanding of how our clients’ businesses operate.

To meet the unique requirements of our clients, FDM offers solutions to support more specific responsibilities, such as Security Operations, Microsoft 365 Administration, Power Platform solutions, Solution Architecture and Environment Coordination.

“Qin has been a key contributor on a number of strategic projects including a major application upgrade, data centre server migration, real-time market data integration and key data warehouse feeds. He has done an outstanding job, working diligently on challenging development tasks with extremely tight deadlines.”

Director and Technology Manager, Union Bank