Production Support Analysts are often involved with a blend of programming and administration. You will work with various stakeholders to deal with technical problems by analysing, diagnosing, and then either solving or referring the problem. The role incorporates a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.
Production support is a great fit for avid problem solvers. Work environments can range from front office first line roles to technical third line areas. The trade floor is a common setting for many Production Support Analyst roles as they are often based in fast-paced and dynamic work environments.
Support Analysts tend to have a STEM background but should also be great communicators in order to meet both the technical and interpersonal needs of the role.
Production Support Analyst Training
- Excel VBA
- OS Admin
- ITIL Foundation
- Financial Industry Awareness
- Web Apps Design
- A natural problem solver, with the ability to analyse and diagnose various issues
- Able to think outside the box to deliver a solution
- A great communicator
Production Support Analyst – Rebecca Shaw, Credit Suisse
”After accepting the offer to take on the role as a Production Support Analyst at Credit Suisse, one of the world’s leading investment banks, I am now part of the Fixed Income Credit Support team within PTG (Problem and Testing Group). The main tasks include supporting the many trading platforms the company uses to trade. It requires working under pressure and solving problems on a daily basis, as well as showing a good understanding of finance. This is a global support team so I am also in regular contact with people in the US and Singapore to try and maintain continuity of the business if issues do arise. FDM has provided this amazing opportunity to work within an investment bank straight after university that I would never have been able to do otherwise. It’s been a great learning curve so far and I am confident that it will provide the foundations for a positive and successful future in the IT industry.”