Why choose Technical Operations at FDM?
As a Technical Operations Consultant, you will be at the heart of both technical and business operations, providing critical support for an organization’s IT estate, technical team and business users.
The FDM Technical Operations Development Program will prepare you with specialized training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Windows-based operating systems, SQL, Information Security, Networking, Business Analysis and Project Management as well as a strong troubleshooting ability working in practical labs and scenario-based projects.
Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.
What you’ll be doing on the Technical Operations Development Program
During the FDM Technical Operations Development Program, you will develop a thorough understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.
You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialist area such as infrastructure, environments, networking or security.
FDM will further improve your service support abilities, providing training in the Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.
Key skills for a Technical Operations Consultant
- Ability to work under pressure
- Logical problem solver
- Excellent customer service and communication skills
- High level of integrity to build and maintain trusting relationships
- Curiosity about technology and how things work
Technical Operations career prospects
With a knowledge of business and technical operations, you will find a lot of career opportunities open to you. Starting out in an entry-level Technical Management job could lead to exciting roles such as Chief Information Officer or Chief Technical Officer for an organization.
Some specialist roles include:
- SCRUM Master
- Service Manager
- Information Security Specialist
- Solutions Architect
- Data Analyst
What our consultants say
Yuxue Du
Support Specialist
My time on-site has allowed me to connect with other experienced individuals, expand my knowledge of computer systems, servers and coding, as well as advance my critical analyzing skills. I am thankful to all the people that gave me endless support, particularly my Account Manager at FDM and my current team.
Matthew Bentham
Technical Operations Consultant
Our team ensures that applications are working correctly for the business and most importantly the consumer. My role is crucial for the business, I have worked on several projects and knowing that I have played a key part excites me. The fact that there is always new work, issues and ideas means that my days can be completely different.
Shannon Smith
Technical Operation Consultant
My role involves many different tasks, so no two days are the same. I look after the website infrastructure, which includes deploying code, patching servers, maintaining software, as well as general problem solving when things go wrong. The role is creative and it is very satisfying to see my work making a difference.
Do you qualify for the Technical Operations Development Program
We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:
- Passionate about a career in IT
- Educated with a bachelor’s degree
- An excellent communicator
- Geographically flexible throughout the US to support our clients
- Legally authorized to work in the US
Application process
Apply online
Simply submit your application and resume here to kick-start your FDM journey.
Telephone interview
A member of the FDM recruitment team will call you to discuss the program and your career goals. This is also a great opportunity for you to ask us any questions you might have and get a feel for FDM. Check out our blog for top tips for a telephone interview.
Online assessments
This stage will be comprised of a video interview and IT aptitude test. During the video interview, we will ask you a few questions to find out more about you and your career goals. This can be completed from your computer, tablet or mobile phone. You can find our top tips on how to ace this stage of the interview on our blog. Then, you will complete an IT aptitude test to assess your skill sets so we can make sure you are aligned to a role that matches your strengths.
Behavioral and technical interviews
At this stage, you will take part in two interviews. One will be conducted by one of our Account Managers and the other will be with one of our technical Trainers. They will focus on your ability to join the program rather than previous experience. This is also your opportunity to meet other graduates you could be training with and find out more about the program.
Join the FDM Technical Operations Graduate Program
Support and Development
Our support and development initiatives are catered to help you at every stage of your journey, from graduate to Technical Operations Consultant.
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