Technical Operations Graduate Programme


FDM Tech Week – APAC Edition | Sign up Now!  

Why choose Technical Operations at FDM?

As a Technical Operations Analyst, you will be at the heart of both technical and business operations, providing critical support for an organisation’s IT estate, technical team and business users.

The FDM Technical Operations Graduate Programme will prepare you with specialised training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Linux and Windows-based operating systems, SQL, Information Security and Networking as well as a strong troubleshooting ability working in practical labs and scenario-based projects.

Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.

Find out more about our support programmes here.

What you’ll be doing on the Technical Operations Graduate Programme

As a Technical Operations Consultant, you will develop a deep understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.

You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialist area such as infrastructure, environments, networking or security.

FDM will further improve your service support abilities, providing training in the Software Development Lifecycle and Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.

Key skills for a Technical Operations Consultant

  • Ability to work under pressure
  • Logical problem solver
  • Excellent customer service and communication skills
  • High level of integrity to build and maintain trusting relationships
  • Curiosity about technology and how things work

Technical Operations career prospects

With a knowledge of business and technical operations, you will find a lot of career opportunities open to you, which could lead to roles such as Chief Information Officer or Chief Technical Officer for an organisation.

Some specialist roles include:

  • Site Reliably/Platform Engineer
  • Service Manager
  • Information Security Specialist
  • Solutions Architect
  • Cloud Engineer

What our consultants say

Sandra Ma

Sandra Ma

Data Analyst

Hong Kong Baptist University

“In my role, I perform data analytics tasks and modelling work to solve business problems. I worked on several different projects but the most interesting one is to transform the underwriting engine using a data driven method – machine learning models.”

Aamir Ahmed

Aamir Ahmed

Product Support Engineer

City University of Hong Kong

“I am responsible for ensuring the applications are stable and any issues raised by users are dealt with accordingly. I am also involved in performing start-of-day health checks to ensure that the APAC-based branches have stable applications throughout the day. It is very exciting to be able to work in a fast-paced environment that is always changing.”

Marine Tooh

Marine Tooh

IT Support Analyst

University of Surrey

“My role involves production and UAT support within the Murex platform. I enjoy the challenging and fast-paced aspect of my role and the opportunity to work virtually with people from all over the world. “

Do you qualify for the programme?

We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:

  • Passionate about a career in technology
  • Educated to degree level
  • An excellent communicator

  • Eligible to work in Hong Kong
  • Able to commit to 2-years working with our clients as an FDM consultant

Application process

1

Apply Online

More info

Apply Online

Simply submit your application and CV here to kickstart your FDM journey.

Let’s get started

Close

2

Telephone interview

More info

Telephone interview

A member of the FDM Recruitment Team will call you to discuss the programme and your career goals. This is also a great opportunity to ask us any questions you might have and get a feel for FDM.

Check out our blog for top tips for a telephone interview

Close

3

Video Interview

More info

Video Interview

We will conduct a video interview to get to know you better and ask you a few more questions to help evaluate your suitability for the programme. You can complete this using a computer, tablet or mobile phone. Please see our blog for some tips.

Close

4

Online Tests

More info

Online Tests

Here you will undertake an IT aptitude test to assess your skill sets, so we can make sure you are aligned to a role that matches your strengths.

Close

5

Assessment Centre

More info

Assessment Centre

This stage involves an FDM Introduction presentation, followed by three strength-based interviews. This is your chance to meet the other graduates you could be training with and find out more about the programme. The interview will be a strength-based interview and will focus on your ability and potential rather than previous experience.

Close

Join the FDM Technical Operations Graduate Programme

Support and Development

Our support and development initiatives are catered to help you at every stage of your journey, from graduate to Technical Operations Analyst.

Wellbeing
Programme

Wellbeing
Programme
Our online wellbeing portal provides a range of helpful resources, including professional guidance and advice. Consultants also have support from Wellbeing Ambassadors throughout the FDM community.

Consultant
Experience Partners

Consultant
Experience Partners
Consultants can receive support and career guidance from Consultant Experience Partners while working
on-site with our clients.

Mentoring
Programme

Mentoring
Programme
FDM partners consultants with mentors, based on their career aspirations and helps build long term professional development opportunities.

Online Learning and
Development Programme

Online Learning and
Development Programme
Virtual training, webinars and discussions are available to consultants, as well as e-learning platforms, including LinkedIn Learning and Intuition Know-How.

Consultant
Peer Support

Consultant
Peer Support
Our Consultant Peer Support (CPS) Programme introduces new FDMers to those already working on-site, to help them settle into their new role.

FDM
Networks

FDM
Networks
FDM Staff Networks are designed to offer a group for discussion around shared characteristics. They are employee-led and provide support for those in the community.

Employee
Recognition Awards

Employee
Recognition Awards
FDM are proud of our consultants achievements. We celebrate with company awards, including ‘Consultant of the Month’ and ‘Consultant of the Year’.

Consultant
Collaboration Platform (SAP Jam)

Consultant
Collaboration Platform (SAP Jam)
Our Consultant Collaboration Platform keeps FDM employees connected; they can socialise with each other and access helpful resources to aid learning and development.

Consultant
Experience Events

Consultant
Experience Events
We host monthly virtual events to help keep us all connected and make sure everyone feels involved in the FDM community.

Employee
Engagement Surveys

Employee
Engagement Surveys
Our partner, Inpulse, help us create employee surveys, which enable us to gain a better understanding of our people’s views and help us take positive action to accommodate their needs.

CEO
Communications

CEO
Communications
Our CEO, Rod Flavell, keeps us
up-to-date regularly through LinkedIn, Twitter and YouTube.

Check out #RodsRoundUp videos to find out more.

Related Stories

What is Technical Operations
9 Technology Myths Debunked
7 Reasons Why Tech is the Best Industry for Job Hunters