Business services


Business Services

Business Services

FDM’s business consultants work with clients on operational and business transformation programmes to help with both the implementation and delivery of projects, as well as providing ongoing support.

Our people combine technical excellence with strong interpersonal skills and work in some of the most demanding and challenging environments. We provide ongoing professional and technical support for all of our consultants to help with their personal development and to ensure we provide a seamless service to our clients.

Our diverse talent pools, combined with the ability to transfer FDM consultants to permanent in-house resource means our clients can benefit from a range of experiences and technical skills in the creation of their own balanced teams.

Our Advanced Ex-Forces Programme transitions those from a senior level or officer position into project managers which allows our clients to benefit from their extensive leadership skills, gravitas and life experience.

The Returners Programme provides clients with experienced business analysts and project managers who are returning to work after a break in their career.

We offer all our consultants a range of initiatives to support and engage them in their transition on site. Learn more about the initiatives we offer in the FDM Consultant Experience brochure.

Driving efficiency and adding value in software, services, products, and processes

FDM Business Analysts have experience working across our client base, whether that is technology change, across large Digital Transformation programmes, or process and organisational change.

Our consultants understand the fundamentals of Change Management and the need to realise the benefits delivered by these projects. They start with the end in mind, applying a disciplined and planned approach to the delivery of solutions.

All FDM business analysts are trained in Requirements Engineering, Business Process Modelling, Investigation Techniques, Gap Analysis, Stakeholder Management, Change Management and Benefits Realisation.

The integral link between teams and stakeholders

Our Business Analysts have the tech knowledge and the business aptitude to become the integral link between your teams and stakeholders. They are comfortable dealing with difficult stakeholders and extracting necessary information to enable the best outcomes for the business. They engage with stakeholders to formulate requirements in a way that can be understood by anyone in the organisation – from tech teams to senior management.
FDM consultants work across a wide variety of industries and projects. Our Business Analysts are critical thinkers, understand lean and agile methodologies and can deliver business change in support of our client’s goals.

"Bilal has been working on building a SharePoint site for the Global Corporate Property Services Team and has efficiently managed all time zone challenges that arose. This project would not have succeeded without his input."

Corporate Services Manager, Fidelity

Managing and protecting the lifeblood of your organisation

Unprecedented world events and changes to how organisations manage their workforces have shown that the need for robust and scalable Information Security Management systems is now greater than ever. Businesses can no longer afford to be caught out by a shortage of skilled Information Security professionals versed in the most up-to-date technologies.

Our consultants are trained to effectively tackle the challenges of protecting businesses’ vital data. We provide highly skilled consultants trained across the key pillars of IT Security, Cyber Resilience, Risk Management and Governance, and help our clients reduce the cost of delivering these services.

With information being a crucial asset for many organisations, the sheer volume of data can be daunting. FDM can offer both the resource and the management to work through these challenges by using methods including data linage, migration, DPIA and supplier assurance.

Data Privacy professionals you can count on

We offer a variety of solutions through our modular training programme as we can tailor the practical training of our consultants to focus more deeply on key technical skills and requirements of ISO:27001, NIST and data privacy, specifically the UK Data Protection Act and GDPR.

We are able to provide fully formed teams of Information Security consultants who can work on a particular challenge that you might be facing.

FDM’s ISM consultants have worked on numerous projects for high-profile clients including supporting an organisation move to a fully cloud based infrastructure by migrating multiple services to cloud based solutions, as well as working on a significant data breach and putting in place control mechanisms to prevent future breaches.

 

 

Providing Project Support and Project Management Officers for Business Change

Having the right people in place to manage projects, both large and small, is crucial to make sure deadlines are met and the budget is kept under control.

FDM’s Project Management Office Programme provides consultants who can deliver against key criteria to drive change and secure tangible benefits for your organisation. Our consultants are trained in both Agile and Waterfall methodologies and balance the different approaches to fit in with your company environment.

We deploy Project Support professionals as well as full Project Management Office teams to work on various large-scale projects across multiple sectors including developing how biometric data can be used for public sector organisations, to running digital transformation projects for an airline. The latter has involved overseeing the introduction of new technologies to make the customer journey through the airport smoother, changing the way baggage is handled and managing the weight distribution of cargo on flights.

Project Managers you can depend on

Throughout training, our Project Management Office consultants acquire a variety of skills and knowledge. This includes a comprehensive understanding of the project life cycle and practical elements of a project, the ability to define a PMO charter and individually provide governance processes and the expertise to ensure effort and resources are effectively shared across the portfolio.

We also provide Project Support Officers who are fully qualified to autonomously oversee stakeholders, resources and suppliers as well as manage risk and plan and track project progress.

In addition to our Graduate Programme, we also offer an Advanced Project Management Programme specifically designed for experienced Project Managers from our Returners and Ex-Forces pathways. This will allow you to benefit from their extensive life experience, leadership and communication skills.

“Katie has exceeded our expectations. In four weeks she has been on one of the steepest learning curves to successfully coordinate and pass four high profile projects through their gateways as green. To emphasise the achievement, Katie was nominated as SO Superstar of the Week to coincide with a visit from the COO and Divisional Director.”

PMO Senior Analyst, Nationwide Building Society

Helping you to mitigate risk and stay on top of changing regulations

FDM’s Risk, Regulation and Compliance Service provides the capability to react to changing demand across Technology and Operations, whilst also meeting your regulatory compliance and risk requirements.

Our RRC analysts work across the Client Life Cycle Management functions, including KYC, Due Diligence, Client On-Boarding, Recertification and Off-Boarding, as well as AML and Financial Crime. The FDM training focuses on the critical understanding of handling sensitive information and high-profile projects in line with best practices.

FDM’s Risk, Regulation and Compliance consultants have worked with our clients on a variety of projects. This includes a large KYC project for a German International bank to comply with a new European legislation, working with a client in Switzerland to turn around a failing project on transaction reporting across UK and European subsidiaries, and assisting UK Government Departments in their Brexit preparations.

Bright, resilient and adaptable

We draw on talent from a diverse range of sources to identify those who exhibit strong resilience, problem solving, and stakeholder management abilities for successful integration into your Risk, Regulation and Compliance teams.

For more complex projects, FDM can provide multidisciplinary ‘pods’ of consultants, all collaborating on your particular business requirements. The Risk, Regulation and Compliance stream runs a number of these pods based on implementing regulatory change projects, where they are tasked to consider the impact of a number of regulations on the operations of a fictitious bank. Key elements of this training curriculum are implementing Dodd Frank, LIBOR and SFTR and ensuring compliance across trading systems, whilst challenging key stakeholders and remaining within strict budgets and tight timelines.

 

"Learning FICC Risk is very challenging without prior working experience. Avneet, a recent graduate, was able to learn about the different FICC businesses, technologies and risks within a few months."

Vice President, Bank of America Merrill Lynch

Supporting users through usability, usefulness, and desirability

With technological innovation reshaping the world and increasing competition faster than ever, the success of new systems, apps, and technologies hinges on intuitive, coherent and enjoyable user experiences.

FDM’s UX/UI consultants are experts in all aspects of interaction between human users and everyday products and services, such as websites, apps and software programs.

Our training prepares them with competencies in different UX/UI components such as psychology, business, market research, design and technology, providing them with the knowledge to successfully create well thought out interfaces that deliver value for your users and your business.

FDM’s UX/UI designers are trained to explore various approaches in order to solve user issues including conducting research on target users, developing a deep understanding of their needs, creating personas, mapping journeys, wireframing and prototyping. At the end of the training our consultants are able to help produce market leading digital products for a better visual impact, desirability and improved user journey.

Experts in the interaction between human users and technology

We can tailor our training so that our consultants can meet a wide variety of different project requirements and help fulfil all user demands while working in close alignment with your corporate strategy. If you have a UX project that requires a specific set of skills, get in touch to find out how our tailored solutions can help your organisation.

Our consultants have previously worked on a range of projects for our client base including the modernisation of brand identity, user research, UI redesign projects and more.

 

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