IT Operations Management Services

For your critical business needs

Our clients choose our IT Operations tech talent and consultancy solutions to achieve their ambitious goals:

You need

Infrastructure management

Our consultants acquire, deploy, configure, and maintain hardware and software

You need

Systems monitoring and maintenance

Our talent can patch systems and upgrade software for optimal performance

You need

Disaster recovery procedures

We’ll support you with data backups, and plans for disaster recovery and restoration after an outage

You need

Incident management

Our consultants can resolve technical issues, ensuring minimal user and system disruption

You need

Security protocols

We’ll help you implement security measures to protect your IT assets

You need

Automation and optimisation

Our talent is trained in automation, cost management, and streamlined implementation

Power an optimised IT estate

Consultant expertise

Key skills and capabilities

Support engineering

IT service management, PowerShell, Linux, troubleshooting, system administration, problem solving

System administration

PowerShell, Dynatrace, SQL, networking, IAM (Identity Access Management)

Cloud engineering

Azure, AWS, GCP, virtualisation, Docker, DevOps, CI/CD, Terraform, Kubernetes

Cybersecurity engineering

Splunk, networking, Linux, incident management, DevSecOps, vulnerability management

Site Reliability Engineering (SRE)

Azure, AWS, GCP, CI/CD, Dynatrace, Terraform, performance optimisation, incident management, Kubernetes

Network engineering

TCP/IP, scripting languages, PowerShell, firewalls, hardware

Release management

CI/CD, software development lifecycles, ARA, version control, configuration management

We have the right solution for you.

Find it today

FDM in action

Case study

Staff reskilled for technical and business career pathways

Case study

Management solution for complete Microsoft 365 migration

Case study

Expert resource restores project scope and ensures essential compliance

How we work with you

Build and scale your workforce

Our long-term and convert-to-permanent talent solutions develop your internal capabilities.

Augment your team for projects

Our talent is quickly accessible, flexing up or down according to your business demands.

Deliver with pre-formed teams

Our cross-functional teams enable you to achieve specific business objectives.

Transform your business end-to-end

Our industry experts help you shape and execute strategic change, from discovery to delivery.

Work with us

Frequently asked questions

What IT Operations services does FDM provide?: FDM supports organisations with IT service management, incident and problem management, desktop support, infrastructure monitoring, application support, service desk operations, and operational excellence. Our Consultants help ensure technology environments run smoothly and securely.
Can FDM support large-scale IT operations or service transformation programmes?: Yes. FDM Consultants regularly support organisations undergoing IT modernisation, service management uplift, cloud migration, system upgrades, and operational process improvements.
What technologies and tools do FDM Consultants work with?: Our Consultants are familiar with industry-standard tools such as ServiceNow, Jira, Active Directory, O365, Azure, AWS, monitoring tools, remote support platforms, and ITIL-aligned workflows.
How quickly can FDM deploy IT Operations consultants?: We can provide trained, job-ready consultants within days or weeks, helping organisations address urgent operational needs, scale service desks, or support major project rollouts.
Does FDM offer flexible engagement models?: Yes. FDM offers scalable resource augmentation, full teams, hybrid delivery support, and long‑term workforce partnerships to meet ongoing operational and project-driven requirements.