Why choose Technical Operations at FDM?
As a Technical Operations Analyst, you will be at the heart of both technical and business operations, providing critical support for an organisation’s IT estate, technical team and business users.
The FDM Technical Operations Graduate Programme will prepare you with specialised training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Linux and Windows-based operating systems, SQL, Information Security and Networking as well as a strong troubleshooting ability working in practical labs and scenario-based projects.
Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.
What you’ll be doing on the Technical Operations Graduate Programme
As a Technical Operations Consultant, you will develop a deep understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.
You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialist area such as infrastructure, environments, networking or security.
FDM will further improve your service support abilities, providing training in the Software Development Lifecycle and Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.
Key skills for a Technical Operations Consultant
- Ability to work under pressure
- Logical problem solver
- Excellent customer service and communication skills
- High level of integrity to build and maintain trusting relationships
- Curiosity about technology and how things work
Technical Operations career prospects
With a knowledge of business and technical operations, you will find a lot of career opportunities open to you, which could lead to roles such as Chief Information Officer or Chief Technical Officer for an organisation.
Some specialist roles include:
- Site Reliably/Platform Engineer
- Service Manager
- Information Security Specialist
- Solutions Architect
- Cloud Engineer
What our consultants say
Hong Kong Baptist University
In my role, I perform data analytics tasks and modelling work to solve business problems. I worked on several different projects but the most interesting one is to transform the underwriting engine using a data driven method – machine learning models.
Product Support Engineer
City University of Hong Kong
I am responsible for ensuring the applications are stable and any issues raised by users are dealt with accordingly. I am also involved in performing start-of-day health checks to ensure that the APAC-based branches have stable applications throughout the day. It is very exciting to be able to work in a fast-paced environment that is always changing.
IT Support Analyst
University of Surrey
My role involves production and UAT support within the Murex platform. I enjoy the challenging and fast-paced aspect of my role and the opportunity to work virtually with people from all over the world.
Do you qualify for the programme?
We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:
- Educated to a degree level (bachelor or higher) – No STEM required
- Passionate about a career in technology
- An excellent communicator
- Eligible to work in Hong Kong
- Able to commit to the full 2.5-year graduate careers programme
Simply submit your application and CV here to kickstart your FDM journey.
A member of the FDM Recruitment Team will call you to discuss the programme and your career goals. This is also a great opportunity to ask us any questions you might have and get a feel for FDM.
Check out our blog for top tips for a telephone interview
We will conduct a video interview to get to know you better and ask you a few more questions to help evaluate your suitability for the programme. You can complete this using a computer, tablet or mobile phone. Please see our blog for some tips.
This stage involves an FDM Introduction presentation, followed by three strength-based interviews. This is your chance to meet the other graduates you could be training with and find out more about the programme. The interview will be a strength-based interview and will focus on your ability and potential rather than previous experience.
Join the FDM Technical Operations Graduate Programme
Support and Development
Our support and development initiatives are catered to help you at every stage of your journey, from graduate to Technical Operations Analyst.
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