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Why choose the FDM Technical Operations Graduate Programme?
As a Technical Operations Analyst, you will be at the heart of both technical and business operations, providing critical support for an organisation’s IT estate, technical team and business users.
The FDM Technical Operations Graduate Programme will prepare you with specialised training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Linux and Windows-based operating systems, SQL, Information Security and Networking as well as a strong troubleshooting ability working in practical labs and scenario-based projects.
Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.
Gain Tech Industry Gold credentials with FDM
Through our Tech Industry Gold accredited training, you will gain the technical expertise and employability skills to get you ready for your career in Technical Operations. Certified with Tech Industry Credentials to boost your CV and make it easy for employers to understand your value.
What you’ll do on the Technical Operations Graduate Programme at FDM
As a Technical Operations Consultant, you will develop a deep understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.
You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialist area such as infrastructure, environments, networking or security.
FDM will further improve your service support abilities, providing training in the Software Development Lifecycle and Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.
Key skills for a Technical Operations Consultant
- Ability to work under pressure
- Logical problem solver
- Excellent customer service and communication skills
- High level of integrity to build and maintain trusting relationships
- Curiosity about technology and how things work
Technical Operations career prospects
With a knowledge of business and technical operations, you will find a lot of career opportunities open to you, which could lead to roles such as Chief Information Officer or Chief Technical Officer for an organisation.
Some specialist roles include:
- Site Reliably/Platform Engineer
- Service Manager
- Information Security Specialist
- Solutions Architect
- Cloud Engineer
What our consultants say
Thomas Dowd
Salesforce Developer
Lancaster University
I love being part of a large Product Team, composed of brilliant people all with differing skillsets, working towards a common goal. You are constantly exposed to different insights on how to solve problems and I am continually challenged to improve myself. FDM really gave me a fantastic opportunity to start a career in IT without having had an IT related degree and offered me exposure to some of the UK’s leading companies.
Karen Yeung
Application Support
Goldsmith’s University
I’m currently working in Application Support with a leading client in the banking industry and my role involves monitoring applications and resolving tickets that come through. The coding skills that I learned at university have helped a lot in my job and made it a lot easier to approach a new programming language.
Demetrius Gordon
Infrastructure / AV Product Engineer
University of Portsmouth
I enjoy the daily challenges and having to apply analytical thinking in order to solve problems. I also like customer interaction and the ability to work with diverse groups of customer stakeholders. In my role I’m also responsible for developing and managing the ‘Model Office’ as part of a team, aimed at working collaboratively with the wider college on hybrid working solutions to ensure user experience is greatly improved. This includes identifying gaps in processes, people and technology and then checking and validating new solutions functionality, performance, and quality.
Do you qualify for the Technical Operations Graduate Programme?
We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:
- Educated to degree level (2:2 or higher)
- Passionate about a career in IT
- Eligible to work in the UK
- An excellent communicator
- Able to commit to the full 2-year graduate careers programme
To find out more about a career in technology, join us at one of our upcoming online events. Or you can check out the information on our other technical graduate programmes.”
Application process
Apply online
Simply submit your application and CV here to kick-start your FDM journey.
Telephone interview
A member of the FDM recruitment team will call you to discuss the programme and your career goals. This is also a great opportunity for you to ask us any questions you might have and get a feel for FDM. Check out our blog for top tips for a telephone interview
Video interview
During the video interview, we will ask you a few questions to find out more about you and your career goals. This can be completed from your computer, tablet or mobile phone. You can find our top tips on how to ace this stage of the interview on our blog.
Join the FDM Technical Operations Graduate Programme
Support and Development
Our support and graduate development schemes are catered to help you at every stage of your journey, from graduate to Technical Operations Analyst.
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