Technical Operations Graduate Programme

Offering you the opportunity to launch a career in tech, with expert training, hands-on experience with our industry-leading clients and support throughout your journey


Candidates applying in Ireland, please click here

Why choose the FDM Technical Operations Graduate Programme?

As a Technical Operations Analyst, you will be at the heart of both technical and business operations, providing critical support for an organisation’s IT estate, technical team and business users.

The FDM Technical Operations Graduate Programme will prepare you with specialised training in technical skills and operating methodologies, giving you the confidence to provide crucial support in a wide range of capacities. You will develop skills in Linux and Windows-based operating systems, SQL, Information Security and Networking as well as a strong troubleshooting ability working in practical labs and scenario-based projects.

Once trained, you will work with our clients as part of their integrated teams but will be fully supported by FDM to ensure you have everything you need to excel on-site.

Find out more about our support programmes here.

Gain Tech Industry Gold credentials with FDM

Through our Tech Industry Gold accredited training, you will gain the technical expertise and employability skills to get you ready for your career in Technical Operations. Certified with Tech Industry Credentials to boost your CV and make it easy for employers to understand your value.

What you’ll do on the Technical Operations Graduate Programme at FDM

As a Technical Operations Consultant, you will develop a deep understanding of how our clients’ business operates, how technology supports business operations and you will use this knowledge to work with the wider team on service improvements.

You will provide essential first and second line technical or security support, ensuring that the business-critical functions are always online and protected. This could include taking responsibility for a critical service or application, a function such as Service Desk or Release Management or focusing on a more specialist area such as infrastructure, environments, networking or security.

FDM will further improve your service support abilities, providing training in the Software Development Lifecycle and Service Management best practice using ITIL. This will prepare you with everything you need to tackle any scenario you may encounter and to make a positive impact in your new role.

Key skills for a Technical Operations Consultant

  • Ability to work under pressure
  • Logical problem solver
  • Excellent customer service and communication skills
  • High level of integrity to build and maintain trusting relationships
  • Curiosity about technology and how things work

Technical Operations career prospects

With a knowledge of business and technical operations, you will find a lot of career opportunities open to you, which could lead to roles such as Chief Information Officer or Chief Technical Officer for an organisation.

Some specialist roles include:

  • Site Reliably/Platform Engineer
  • Service Manager
  • Information Security Specialist
  • Solutions Architect
  • Cloud Engineer

What our consultants say

Thomas Dowd

Thomas Dowd

Salesforce Developer

Lancaster University

I love being part of a large Product Team, composed of brilliant people all with differing skillsets, working towards a common goal. You are constantly exposed to different insights on how to solve problems and I am continually challenged to improve myself. FDM really gave me a fantastic opportunity to start a career in IT without having had an IT related degree and offered me exposure to some of the UK’s leading companies.

Karen Yeung

Karen Yeung

Application Support

Goldsmith’s University

I’m currently working in Application Support with a leading client in the banking industry and my role involves monitoring applications and resolving tickets that come through. The coding skills that I learned at university have helped a lot in my job and made it a lot easier to approach a new programming language.

Demetrius Gordon

Demetrius Gordon

Infrastructure / AV Product Engineer

University of Portsmouth

I enjoy the daily challenges and having to apply analytical thinking in order to solve problems. I also like customer interaction and the ability to work with diverse groups of customer stakeholders. In my role I’m also responsible for developing and managing the ‘Model Office’ as part of a team, aimed at working collaboratively with the wider college on hybrid working solutions to ensure user experience is greatly improved. This includes identifying gaps in processes, people and technology and then checking and validating new solutions functionality, performance, and quality.

Do you qualify for the Technical Operations Graduate Programme?

We’re looking for ambitious graduates with a real passion for technology. You don’t need any prior experience or a STEM degree. We welcome candidates from all degree subjects and universities. If you’re open to learning new skills and working in a fast-paced tech environment, then this could be the ideal opportunity for you. We also ask that you are:

  • Educated to degree level (2:2 or higher)
  • Passionate about a career in IT
  • Eligible to work in the UK

  • An excellent communicator
  • Able to commit to the full 2-year graduate careers programme

To find out more about a career in technology, join us at one of our upcoming online events. Or you can check out the information on our other technical graduate programmes.”

Application process

1

Apply online

More info

Apply online

Simply submit your application and CV here to kick-start your FDM journey.

Let’s get started

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2

Telephone interview

More info

Telephone interview

A member of the FDM recruitment team will call you to discuss the programme and your career goals. This is also a great opportunity for you to ask us any questions you might have and get a feel for FDM. Check out our blog for top tips for a telephone interview

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3

Video interview

More info

Video interview

During the video interview, we will ask you a few questions to find out more about you and your career goals. This can be completed from your computer, tablet or mobile phone. You can find our top tips on how to ace this stage of the interview on our blog.

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4

Online tests

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Online tests

Here you will undertake numerical, verbal reasoning and IT aptitude tests to assess your skill sets, so we can make sure you are aligned to a role that matches your strengths.

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5

Final stage interview

More info

Final stage interview

This is your chance to meet the other graduates you could be training with and find out more about the programme. The interview will be a strength-based interview and will focus on your ability and potential rather than previous experience.

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Join the FDM Technical Operations Graduate Programme

Support and Development

Our support and graduate development schemes are catered to help you at every stage of your journey, from graduate to Technical Operations Analyst.

Wellbeing
Programme

Wellbeing
Programme
Our online wellbeing portal provides a range of helpful resources, including professional guidance and advice. Consultants also have support from Wellbeing Ambassadors throughout the FDM community.

Consultant
Experience Partners

Consultant
Experience Partners
Consultants can receive support and career guidance from Consultant Experience Partners while working
on-site with our clients.

Mentoring
Programme

Mentoring
Programme
FDM partners consultants with mentors based on their career aspirations and helps build long term professional development opportunities.

Online Learning and
Development Programme

Online Learning and
Development Programme
Virtual training, webinars and discussions are available to consultants, as well as e-learning platforms, including LinkedIn Learning and Intuition Know-How.

Consultant
Peer Support

Consultant
Peer Support
Our Consultant Peer Support (CPS) Programme introduces new FDMers to those already working on-site, to help them settle into their new role.

FDM
Networks

FDM
Networks
FDM Staff Networks are designed to offer a group for discussion around shared characteristics. They are employee-led and provide support for those in the community.

Employee
Recognition Awards

Employee
Recognition Awards
FDM are proud of our consultants’ achievements. We celebrate with company awards, including ‘Consultant of the Month’ and ‘Consultant of the Year’.

Consultant
Collaboration Platform

Consultant
Collaboration Platform
Our Consultant Collaboration Platform keeps FDM employees connected; they can socialise with each other and access helpful resources to aid learning and development.

Consultant
Experience Events

Consultant
Experience Events
We host monthly virtual events to help keep us all connected and make sure everyone feels involved in the FDM community.

Employee
Engagement Surveys

Employee
Engagement Surveys
Our partner, Inpulse, helps us create employee surveys, which enable us to gain a better understanding of our people’s views and help us take positive action to accommodate their needs.

CEO
Communications

CEO
Communications
Our CEO, Rod Flavell, keeps us
up to date regularly through LinkedIn, Twitter and YouTube.

Check out #RodsRoundUp videos to find out more.

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